原因：
造成这种现象的原因有多个，其中最常见的原因就是工具链版本连接错误。 Agent配置错误工具链，或者global 工具链链接错误导致Agent不能准确接收工具链接。
解决方案：
在私有云后台执行以下命令。
user> .job +-----+-----------------------+-------+---------+------------+-------+--------+----------------+-----------+ | NO. | CLIENTID | JOBID | P.JOBID | USERID | START | FINISH | TIME | STATUS | +-----+-----------------------+-------+---------+------------+-------+--------+----------------+-----------+ | 1 | selftest_000C298F05BC | 470 | 0 | intimeuser | 19:14 | | 08m:16s | QUEUED | +-----+-----------------------+-------+---------+------------+-------+--------+----------------+-----------+ 1. Why is job 470 still in the queue? Next, find out if the Agent is free... user> .status +-----+-----------------------+-------+------------+--------+-------+--------+--------+-----------------+ | NO. | CLIENTID | JOBID | USERID | STATUS | ALIVE | B.LIST | MARKED | LAST_HEARTBEAT | +-----+-----------------------+-------+------------+--------+-------+--------+--------+-----------------+ | 1 | selftest_000C298F05BC | | intimeuser | FREE | YES | NO | NIL | 19:23 (00m:10s) | +-----+-----------------------+-------+------------+--------+-------+--------+--------+-----------------+ 2. The Agent is free, so find out the toolchain used to submit the job. user> .job.more +-----+-----------------------+-------+---------+------------+------+---------+-------+--------+------+---------+ | NO. | CLIENTID | JOBID | P.JOBID | USERID | RUNS | MAXTIME | LIMIT | VENDOR | TOOL | VERSION | +-----+-----------------------+-------+---------+------------+------+---------+-------+--------+------+---------+ | 1 | selftest_000C298F05BC | 470 | 0 | intimeuser | 3 | 36 | 3 | Xilinx | ISE | 14.7 | +-----+-----------------------+-------+---------+------------+------+---------+-------+--------+------+---------+ 3. The toolchain used is ISE 14.7. Next, find out the Agent's supported toolchain(s)? user> .toolchain +-----+-----------------------+-------+------------+--------+-------+-------+--------+-----------+-----------+ | NO. | CLIENTID | JOBID | USERID | STATUS | ALIVE | COUNT | VENDOR | TOOL | VERSION | +-----+-----------------------+-------+------------+--------+-------+-------+--------+-----------+-----------+ | 1 | selftest_000C298F05BC | | intimeuser | FREE | YES | 2 | ALTERA | QUARTUSII | 12.0.0 | | | | | | | | | XILINX | ISE | 14.3 | +-----+-----------------------+-------+------------+--------+-------+-------+--------+-----------+-----------+ 4. It seems that the Agent is not configured with the required toolchain. user> .log=470 HH:mm:ss | UUID | CLIENTID | STEP | MESSAGE 14:36:28 | A-2DD134 | selftest_000C298F05BC | PASS | Submitting a new job, 470 14:36:40 | A-FE089D | selftest_000C298F05BC | PASS | Uploading project file. 14:53:03 | B-NTC2NJ | selftest_000C298F05BC | FAIL | Mismatching toolchain 14:53:44 | B-YZDKYW | selftest_000C298F05BC | FAIL | Mismatching toolchain 5. Lastly, the log command has confirmed that there was a mismatch in the toolchain for job 470.
适用于：
- Linux操作系统
- Windows操作系统
知识库编号：4003 - 最终审查：2016年06月04日- 修订：1.0