Why are there no agents in Private Cloud Console after executing the .status command?

Check if any InTime Agent is running using the command below:
```
$ ps -ef|grep intime_agent
```
Start the agent if it is not running. You may need to wait 1-2 minutes for the InTime Agent to register itself with the InTime Server.
Is the InTime Agent pointing to the right IP address (InTime Server's)?
Please refer to the user guide to configure InTime to point correctly to the InTime server.
Try using the telnet command to connect to the InTime Agent machine:
```
$ telnet <InTime Agent machine's IP address> 39940
```
If you are unable to connect, most probably firewall settings (such as iptables in Linux) are blocking the connection. Contact your IT person to verify.
The InTime Agent process could have hanged, so kill the process using the following command:
```
$ killall -9 intime
$ killall -9 intime_agent
```
Start agents again.

Applies to:

Knowledge Base ID: 201702021739 - Last Review: Feb 02, 2017 - Revision: 1.0

InTime Agents